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Refund and Returns Policy

Eligibility Criteria For A Refund

Our refund policy applies to users who have made purchases through TULUA.
To be eligible for a refund, the following conditions must be met:
• The user must have a valid proof of purchase or order number.
• The request for a refund must be made within 10 days from the date of delivery.
• The product or service must meet the criteria outlined in our refund policy.
• All refund items must be in their original condition without evidence of use.

Refund Criteria:

TULUA provides refunds in the following situations

  • Incorrect Size: If the size delivered is different than ordered or measurements are not according to the size chart displayed on website
  • Item does not match description or Picture: If the product delivered is different in design, color, work technique, fabric etc.
  • Incorrect Order: Different product or variant gets delivered
  • Quality Issues: Quality defects in the product leading to wear ability concerns.
  • Items/Accessories Missing: Product delivered with pieces missing. Only applicable if the product is not wearable.

Modifications to the Refund Policy:

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Non Eligibility Criteria For An Exchange

• TULUA holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
• Items ordered on sale are not entertained for exchange or return.

Return Procedure

Returns of any order are entertained only if reported within 48 hours of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps :

  • Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
  • Initiate a request for return at TULUA website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
  • Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
  • Reship it back to us by any courier services if the customer support team agrees with your case.
  • After reviewing the nature of the complaint, we may offer you an exchange of less or equal value with a validity date of the credit.
  • In case a return application is approved, it will only be for the price of the article(s), and will not cover the shipping and/or stitching cost.
  • In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.

    Note: We are only responsible for returns once it reaches our warehouse. Please note returns are catered only if returned products are sent through courier services. All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, we will follow the policy of repair.

Eligibility Criteria For A Return

• If your item arrived in defective / damaged or incorrect / incomplete condition, a refund against return will be issued.
• Incorrect product has been delivered.
• The product received is incomplete.

Need help?

Contact us at info@weartulua.com for questions related to refunds and returns.